Returns & Exchanges
At GRiZ Merch Universe, we want you to feel the good vibes in every thread; if your gear isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery. All items must be in their original condition with tags attached to ensure a smooth processing of your request.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original mailer.
Ship It Back
Drop off your package at any authorized carrier location; we recommend keeping a copy of your tracking number for peace of mind.
Receive Your Refund
After our warehouse team inspects your return, we will issue a refund to your original payment method or ship out your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing